First Impressions Are Key

This is the exact reason why front desk/reception staff are the most important members of your team.

Have you ever arrived at an office with a reception desk and no receptionist, only a bell to ring for service?

A receptionist is the initial contact, they will help form the first impression that a client has of your business. Your receptionist’s friendliness, knowledge and helpfulness will be key factors in how your client forms that impression of your business.

The equivalent can be said for that initial contact via the telephone – the manner in which a phone call is handled and responded to generates an impression as to whether you are going to start a relationship with that business. It is crucial that you have an enthusiastic receptionist who is courteous and well informed, who can answer calls, alleviate concerns and ensure client satisfaction.

A receptionist is the face of a business and a comprehensive part of your team.

A client’s experience begins with the person who answers the phone and greets people – which is why the role of the front desk/receptionist is so important.

Our front desk team at Diamond Physiotherapy is top notch! They do more than just answer phone calls and book appointments. Have a question about your appointment, insurance or almost anything, they can probably answer it.

And if they don’t have an immediate answer, they won’t stop until they do.

Nicola Robertson

Registered Physiotherapist